Troubleshooting & FAQs
What an error message means, what to try next, and when to contact us.
- I cannot sign inWrong password, wrong sign-in method, a deactivated account, or an expired reset link.
- A payment failed or was declinedWhat a decline means, whether you were charged, and what to try next.
- A form will not saveValidation messages, missing required fields, and what to do when saving genuinely fails.
- A guest cannot RSVPThe deadline, the guest cap, the wrong link, or a password on the page.
- A QR code will not scanWhat to do at the door, and how to stop it happening before the day.
- A generation failed or produced nothingWhat to try, why your credit comes back, and when to stop retrying.
- I cannot find a feature, or it says upgradeThe three reasons something described here is not on your screen.
- GlossaryThe words this product uses, in plain English.
- Contact supportHow to reach us, what to include, and what to expect.