Troubleshooting & FAQs
Glossary
The words this product uses, in plain English.
What it is
Definitions for the terms you will meet around the product.
When to use it
When a word on screen is not doing what you assumed it meant.
Who can use it
Anyone.
Where to find it
What you should end up with
The vocabulary stops getting in the way.
- Event
- The container for everything about one occasion: guests, budget, page, orders.
- Event hub
- The single screen listing every tool for one event.
- Event page
- The public web page guests visit. Different from the RSVP form, which is the thing they fill in.
- RSVP form
- The questions guests answer. Built once, shared by link, embedded in the event page.
- Household
- Several guests grouped so one person can reply for all of them.
- Plus-one
- An unnamed extra person a guest brings.
- Check-in device
- A phone or tablet registered to scan guests in, with its own role and its own link.
- Seating manifest
- The list of who sits where, produced from your seating chart.
- Digital programme
- A guest-facing order of service at its own short web address, opened from a QR code.
- Creative Studio
- The library of planning assistants that draft content for you.
- Credit
- What a generation spends. Text costs one; an image costs three.
- Essentials
- The free plan. Every planning tool, self-service.
- Concierge
- A paid upgrade applied to one event, adding sourcing, coordination and an approval queue.
- Premier
- A custom engagement where our team runs the event.
- Quote
- A written price with a validity date. Accepting it produces an invoice.
- Invoice
- A bill. Shows what is owed and what has been paid.
- Approval queue
- Where Concierge work waits for your yes before anything proceeds.
- Registry
- Your gift list, shared with guests by link.
Related guides
- What Regaw Event Services doesA tour of the platform: plan an event, invite and track guests, publish a page, and buy the services you need.
- Roles, and who can see whatThe difference between a host, a guest and a staff account, in plain terms.
- What each order status meansA plain-English reading of the statuses you will see on quotes, bookings, rentals and cake orders.
Still stuck? Tell us what you were trying to do and what happened instead.