Vendors, Quotes & Orders
Request, review and accept a quote
Ask for a price, read what is included, and accept it — which turns it into an invoice.
On this page
What it is
A written price from our team for work you have asked about. A quote has a number, a total, a validity date and a status; accepting it becomes an invoice.
When to use it
For anything priced individually — Premier planning, custom décor, a bespoke cake, a large rental order.
Who can use it
Anyone can request one. Reviewing and accepting is done either in your dashboard or through the secure link emailed to you.
Where to find it
Step by step
Request a price from the quote page, or ask through a vendor enquiry.
Wait for our team to prepare it. You are emailed when it is ready.
Open it — from My Quotes or from the link in the email.
Read what is included, what is not, and the validity date.
Accept it, or decline with a reason so we can revise it.
Accepting is a deliberate action on the page. Simply opening the email never accepts anything.
What you should end up with
Options and settings
- Draft
- We are still preparing it. You cannot see it yet.
- Sent
- It is with you and can be accepted or declined.
- Accepted
- You have agreed the price. An invoice follows.
- Declined
- You said no. Tell us why and we can quote again.
- Expired
- The validity date passed. Ask for a fresh quote — prices move.
Common mistakes
- Waiting past the validity date and expecting the price to hold.
- Declining without a reason, which means the revision is a guess.
- Forwarding the secure quote link to other people. It is personal to you and lets the holder accept on your behalf.
If something goes wrong
- The quote link says not found.
- The link has expired or was truncated by an email client. Open it from My Quotes instead, or ask us to resend.
- The quote has been revised and I cannot accept the old one.
- That is intended — a revised price replaces the old one, so nobody is held to a number that is no longer offered. Accept the current version.
- I accepted but there is no invoice.
- Give it a few minutes. If nothing arrives, contact support with the quote number.
Related guides
- Pay an invoiceOpen the invoice, check the amount, and pay securely by card.
- Bookings and paying in instalmentsTrack a booked service from deposit through to completion, and pay in stages where offered.
- How payments and receipts workCards are handled by our payment processor, receipts are emailed, and everything is listed in My Payments.
- What Concierge includesA per-event upgrade where we do the sourcing and coordination and you approve it.
Still stuck? Tell us what you were trying to do and what happened instead.