Vendors, Quotes & Orders
Bookings and paying in instalments
Track a booked service from deposit through to completion, and pay in stages where offered.
On this page
What it is
A booking is a service you have reserved. It moves through a set of states as money arrives and the work happens, and some bookings can be paid in instalments rather than all at once.
When to use it
After you have accepted a quote or booked a service directly.
Who can use it
The person who made the booking, and platform staff.
Where to find it
Step by step
Open My Bookings.
Choose the booking to see its status, what is included, and what is owed.
Pay the deposit to confirm it.
Where instalments are offered, open the instalment schedule and pay each one as it falls due.
Settle the balance before the event.
What you should end up with
Options and settings
- Pending
- Created, nothing paid. Not yet held.
- Deposit paid
- The deposit has arrived.
- Confirmed
- Secured.
- In progress
- The work is underway.
- Completed
- Delivered.
- Cancelled / Refunded / Partially refunded
- The booking ended early; any money returned is recorded against it.
Common mistakes
- Treating a pending booking as confirmed. Nothing is held until the deposit is paid.
- Missing an instalment date and assuming a reminder will arrive in time. Diary them.
If something goes wrong
- My booking is still pending after paying.
- Confirmation follows the payment processor, not the browser. Refresh after a minute; contact support if it has not moved after ten.
- I need to change the date.
- Contact support with the booking reference. Date changes depend on availability and the supplier's terms.
Related guides
- Pay an invoiceOpen the invoice, check the amount, and pay securely by card.
- Cancellations and refundsHow to cancel, what happens to money already paid, and where refunds show up.
- What each order status meansA plain-English reading of the statuses you will see on quotes, bookings, rentals and cake orders.
Still stuck? Tell us what you were trying to do and what happened instead.