Rent equipment and furniture

What it is

Rental orders for the physical things an event needs. An order moves from placed, through delivery and use, to returned.

Where to find it

• Rental Orders
• Rentals catalogue

Step by step

1. 1

   Browse Rentals, or use the rental recommender if you are unsure of quantities.

2. 2

   Choose items and quantities for your guest count and layout.

3. 3

   Place the order with the delivery date and address.

   Book delivery for the day before if the venue allows it. Same-day delivery leaves no room for a problem.

4. 4

   Track it from Rental Orders.

5. 5

   Have everything ready for collection after the event.

Options and settings

Pending

Placed, not yet confirmed.

Confirmed

Accepted and scheduled.

Preparing

Being made ready.

Delivered / In use

With you.

Returned

Back with us and checked in.

Damaged

Something came back damaged. We will be in touch about it.

Cancelled

The order was cancelled.

Common mistakes

• Ordering exactly one chair per confirmed guest with no margin. Order a few spare.
• Booking delivery for the morning of the event with no contingency.
• Not checking the venue's access times before choosing a delivery slot.

If something goes wrong

I need to change quantities.

Contact support with the order reference as early as you can — stock is allocated when the order is confirmed.

My order says damaged.

Something was returned damaged. We will contact you about it; get in touch if you disagree with the assessment.

Related guides

• What each order status meansA plain-English reading of the statuses you will see on quotes, bookings, rentals and cake orders.
• The free Auto ToolsSix planning tools that need no plan and, for some, no account.
• Track what your event actually costsRecord estimates, what you have spent and what is paid, by category, with the remaining balance always visible.