Concierge
Approve what Concierge proposes
Nothing reaches a vendor or a guest until you have said yes.
Needs Concierge on this event
On this page
What it is
An approval queue. Work our team proposes — a vendor shortlist, a message, a calendar hold — waits there for your decision.
When to use it
Whenever the queue has something in it. Check it every few days once sourcing is under way.
Who can use it
The event owner.
Where to find it
- Open the event → Approvals
Step by step
Open the event and go to Approvals.
Read each item — what it is, and what happens if you approve it.
Approve it, or reject it with a reason.
What you should end up with
Approved work proceeds. Rejected work comes back to us with your reason.
Options and settings
- Assisted mode
- Everything waits for you. The default.
- Autopilot
- Lets low-risk, reversible, internal actions proceed without a wait. Anything that reaches a vendor or a guest is never eligible.
A vendor shortlist is never sent automatically
Approving a vendor shortlist records your choice — it does not fire off emails to those vendors. Anything that would contact a vendor or a guest on your behalf always needs an explicit action, never an automatic one.
Common mistakes
- Leaving the queue for a fortnight. Approvals are usually the thing blocking progress.
- Rejecting without a reason, which means the next proposal is a guess.
If something goes wrong
- I approved something and nothing happened.
- Some approvals record a decision rather than trigger an action — a vendor shortlist is one. If you expected a message to go out, ask in the workspace.
- My queue is empty but I am waiting on something.
- It is still being prepared. Ask in the workspace for a status.
Related guides
Still stuck? Tell us what you were trying to do and what happened instead.